Frequently Asked Question's - General
I cannot login to PDC shopping cart to place my order, why?
If you are receiving goods delivered to your home, you may not have access to the PDC online shopping cart. These programs include: MCFD-At Home, MSDSI-Income Assistance, Providence Health-Home Enteral Nutrition and WorkSafeBC. Please place your orders via:
- Phone: 604 927-2910 (Toll-free: 1 877 927-2234)
- Fax: 604 941-6632
- E-mail: PDC.Callcentre@gov.bc.ca
How do I place an order?
Orders can be placed via:
- Online: PDC.gov.bc.ca
- Phone: 604 927-2000 (Toll-free: 1 800 988-1155)
- Fax: 604 927-2025
- E-mail: PDCCustomerser@gov.bc.ca
When faxing an order, customers may use a PDC order form or their own purchase order form.
What do I do if I don't know my account number?
Call us at 604 927-2000 and we will be pleased to assist you.
How do I place a Rush Order and how much is it?
Contact our Customer Service department via e-mail at PDCCustomerser@gov.bc.ca
or call 604 927-2000 to place a rush order. A $55.00 fee will apply for next day delivery service. For same day delivery service there will be the $55 rush fee plus any additional delivery costs.
Can I purchase goods from the PDC?
The PDC's products are available to all government funded agencies at the municipal, provincial and federal level. Please contact the Customer Service department for an account application.
Are there minimum order quantities?
No. Regardless of your order size, there is no minimum order quantity or dollar purchase amount.
How long will my order take to be delivered and will there be a delivery charge?
The Product Distribution Centre provides free delivery anywhere within the Province of British Columbia. From the time that we receive your order, you should allow 3-5 working days for delivery.
What if there is a discrepancy in my order?
Discrepancies are defined as differences in condition, identification, or quantity, between the packing slip and what is actually received. Customers are reminded that obvious damage or shortages (e.g. "short one carton" or "received in damaged condition) should be noted on the waybill when signing for receipt of goods.
Details of discrepancies should be reported to the PDC,
- by phone: 604 927-2000 (toll-free 1 800 988-1155),
- or by fax: 604 927-2025 - Please include a contact name and phone number on your fax
What if some of my order is on back order?
Back orders will automatically be shipped with an expected delivery date as stated on the Packing Slip. For any changes to back orders (e.g. substitutes or cancellation), please contact Customer Service immediately at 604 927-2000
How come I only received one pair of gloves when I ordered a box of gloves?
The unit of issue for any product is on the PDC Shopping Cart and appears to the right of the price. This denotes the unit by which the product is sold. For example, the description for a brand or style of gloves might indicate that there is 100/BX, however the information in the description is not necessarily the selling unit of issue.
The selling unit of issue will show whether the item is sold by the each (EA), pair (PR), or case (CS). The "unit of issue" abbreviations used in the catalogue are as follows:
| Abbreviation | Unit of Issue |
|---|---|
| BDL | Bundle |
| BO | Bottle |
| BX | Box |
| CAR | Carton |
| CS | Case |
| DZ | Dozen |
| EA | Each |
| M | Meter |
| PAK | Pack |
| PR | Pair |
| RO | Roll |
| SET | Set |
| SH | Sheet |
| VI | Vial |
Can I pay by credit card?
Yes, many of our Crown, Federal and Municipal Government customers pay this way. The PDC accepts Visa and MasterCard. Provincial government customers are charged by electronic journal vouchers and are not permitted by OCG to pay for PDC purchases with a government credit card.
What does this
symbol mean?
This is the symbol for our discontinued items. Discontinued items are items that are currently in inventory but will no longer be available for purchase once the stock is gone. Most of these items have been discontinued by the supplier. These items are non-refundable and cannot be returned in exchange for another product. To find out if there is a recommended replacement, e-mail our Customer Service department at PDC.Customerser@gov.bc.ca or call 604 927-2000 to speak to a representative.
What does the '@' mean?
This symbols means it is a non-stocked product. All non-stock products cannot be exchanged or returned for credit.
How do I view my shopping cart?
To view your shopping cart, click on the Cart icon
located at the top right of the screen
Returns & Exchange Policy
Please see the PDC Return Policy on the main page or on your customized cart
